Support

Welcome to the Bright Shadow S Support Page! This page lists information about how to reach developers, GMs or billing support staff. Please use one of the following methods to reach staff. If you need support please do not leave a comment on this page. Use the links below

Seen.Life Page
Discord Chat Site
Knowledge Base/Submit Tickets
E-Mail: gm (at) brightshadowsonline (d0t) com
Phone: 1 (855) 984-1866 (USA Only; billing/donation support only 12 PM to 8 PM daily)
GM Support Chat:

  • Hyperkill

    Cannot create an account. When i click register it does nothing.

    • http://imagogame.com ~ Snow-Chan ~

      This issue should be resolved. Please contact us via one of the methods above if you still have issues.

      • Kaitlyn Chenoweth

        I am having the same problem. When I click the register button. I am not redirected to another page; nothing happens.

        • http://imagogame.com ~ Snow-Chan ~

          To register please download the game and open the page on the patcher.

  • yahooi

    Login Message「Unable to connect to server.Check your network connection」

    why?

  • lipe

    i cant connect :V

    Some error about an ip/address

    • http://imagogame.com ~ Snow-Chan ~

      The server should work fine. It is possible maintenance was happening at the time.

  • lipe

    Hello?

  • Ian Envy

    I’m a foreigner, come from Taiwan. I hope to be able to provide more ways to purchase BSScash.
    For example, using Master Card or pay the cash in convenient store.
    There are too many players are Taiwanese.
    They waiting for this game long time after the Asia server closed, so do I.

    • http://imagogame.com ~ Snow-Chan ~

      PayPal has been readded and accepts MasterCard as part of it. If you have issues let us know.

  • 林璟菖

    how to solve the problem
    —————————
    Error
    —————————
    Can’t find file Url:108.170.36.170/BSS_EN_Patcher/UpdateList.bin.txt
    —————————

    • http://imagogame.com ~ Snow-Chan ~

      Please try again; this error happens if the patch goes down. Also make sure you have the most up to date files (check the download to make sure the version number is the same.) If you have a problem please chat with us or post on the forum and we will try to help you.

  • Jordi Uberla

    heey i donated 2 time’s with paypal $5 but only got 1 code

    kind regards
    tiladai

    • http://imagogame.com ~ Snow-Chan ~

      This was explained on the donation page. If you have problems getting in touch with the finance email please reach out to us on live chat (the live support button above) and we can look in to the status of your transaction.

  • Javier Alejandro Enriquez Orti

    Disculpen tengo un problema con mi cuenta, resulta que entre a un portal que me mando a un mapa de evento y ya no pude salir de hay, no se si pudieran ayudarme

    Sorry I have a problem with my has, is that between to a portal that I command to a map of event and already not could exit of there is, not is if could help me

    • http://imagogame.com ~ Snow-Chan ~

      Please ask a GM in game if you have questions about a quest or are having issues accessing a map. If you cannot get in game we can help you with that.

      • Javier Alejandro Enriquez Orti

        Thank you managed to solve the problem, just thanks for your time

        • http://imagogame.com ~ Snow-Chan ~

          Sorry it took so long for us to get back to you.

          • Javier Alejandro Enriquez Orti

            Okay I understand, there are many cases that must be addressed and responses that have to, don’t worry

          • http://imagogame.com ~ Snow-Chan ~

            Thank you for the understanding. If there’s anything else I can do please let me know.

  • Athen

    The patcher doesnt patch, and an error occur “cant find file URL:108.170.36.170/BSS_EN_Patcher/UpdateList.txt “

    • Souji Okita

      same problem :(

      • http://imagogame.com ~ Snow-Chan ~

        Hi, This post is from quite a while ago but is it still occurring?

        • Souji Okita

          Yes Snow-Chan

          • http://imagogame.com ~ Snow-Chan ~

            Have you downloaded the most recent version of the game; also where are you located? If you continue to have issues the best way to reach support is via the live support link or ticket site.

    • http://imagogame.com ~ Snow-Chan ~

      This post is from quite a while ago but is it still occurring?

  • JhayMo

    Hey Hello BS support group i just donated $5 just now and im curious how to get the code to get BSS cash thank you.

    • http://imagogame.com ~ Snow-Chan ~

      Sorry for the delay in getting back to you. Notifications were not sent out. We stopped offering donations for a bit as well. Did someone process your donation or are things still not working for you?

      • Nick Lau

        I donated yesterday, when will I receive a Redemption code?

        • http://imagogame.com ~ RisaXSeph ~

          Hi,

          IGA’s customer service office closed early last night. There have been some holidays recently a long with some other internal issues going on. I know none of that is within your control but it has created a delay in response. As of right now we only have one person processing donations in IGA. BSS also went through some changes. I will make sure to get your donation handled first thing in the morning when our office opens.

          RisaXSeph
          IGA Community Team

          • Nick Lau

            Thank you

  • Souji Okita

    Hey Snow-Chan the laucher opened without error but the download bar does not load

  • Joshua

    How much BBSCash do i gain with a $10 donation?

  • Re:Zero

    I donated a few days ago through pay-pal and I still haven’t received a code. Are codes not being given out at the moment?

    • Nick Lau

      Me too, I’m so confused

  • Rennard Gould

    where to redeem code?

  • allen13456

    how can i register for bright shadow? i click the register button but nothing works

    • LIANG-CHIH “Soul Captor” LIN

      Can you show me the screenshots?

  • 林秋惠
    • 歐柏昌

      台灣人嗎
      去bright shadows 的google+下載找下載網址試試看
      我前幾天載好像也有這問題 去那裡載應該就沒問題了
      不知道有沒有解決到~

  • GIL Y

    你好，我想請問當我買完比特幣後，要如何將比特幣儲值進帳號內?
    Hello,I’d like to konw when I buy bitcoin after,how can I deposit the bitcoin in my account?

    • http://imagogame.com ~ RisaXSeph ~

      You can use the donations page for help with bitcoin. There are links on how to do stuff with it on there.

  • Oana-Andrada Rosenvold

    People with the URL:108.170.36.170/BSS_EN_Patcher/UpdateList.txt here is what Shana wrote on Google +

    “As of December 24th 2016 the new download for the game is at (https://mega.nz/#!nB5gUBiA!HqeOUVMDWgHLlrNAweGtpn-Rpp9p83g7dzt20adJOUc)

    If you did not run the game between the 19th and the 23rd you will need to re-download the game.

    (Shana)”

    In other words, delete the current game you have, download the game again from the link above and open. It works, I just tried it myself. The link on the front page of this website is outdated, so just use the one from Google +

    • http://imagogame.com ~ RisaXSeph ~

      Updated the download link to the new path so people will not get the old patcher.

  • Mauricio Borges Krewer

    Register doesn’t work
    any help plssssss

    • http://imagogame.com ~ RisaXSeph ~

      Use the patcher to register. I’ve had the link to the page removed from the site so it is not confusing. If you have issues seeing the register page in the patcher please let me or any of the GMs know.

  • http://imagogame.com ~ RisaXSeph ~

    Sorry for the delay in response recently. Please note that the best way to get support is to use the Google+ page or speak to a GM in game. Tickets can be put in for billing and things like that but most issues should be sent via Google+ or Google Hangouts.

  • cat

    為什麼我得帳密登進去之後 他顯示 you account can not used right now?

    Why did i show that you can not use right now?

  • Ibrahim Moallim

    does anyone know why the game launcher freezes and how to fix it ?

    • http://imagogame.com ~ RisaXSeph ~

      Did you still need help with this?

  • 徐太語

    My account password can not log in

    • http://imagogame.com ~ RisaXSeph ~

      If you do not remember your password you will need to reach out to Shana on seen.life.

      • Marshall Law

        Hey I was banned on narutospot for a month and half so how will I stay on ban list?

        • http://imagogame.com ~ RisaXSeph ~

          Do you remember what you were banned for?

          • Marshall Law

            it for using other person name on narutospot so melody banned me for that! I tried to message you on chatango but you didn’t respond!

          • http://imagogame.com ~ RisaXSeph ~

            I don’t use chatango much these days. I will talk with her to see what the status on this is.

          • Marshall Law

            Okay let me know but to let you know she and I got issues due to her bad attitude so she ignored me on chatango so that why I asked you instead!

          • http://imagogame.com ~ RisaXSeph ~

            She actually does not use chatango much anymore that I know of. I will reach out to her for you. Something to remember about me though; I see my internet volunteer projects (like this site and NS) as jobs. Most people just see it is something to fill their time. If you need something feel free to reach out to me; I will usually respond in some fashion especially if it is something support related.

          • Marshall Law

            Well she was last online like couple hours ago on chatango! Can I ask you something why she like being grumpy like she pissed me off sometime to time! Rather she like it or not!

          • http://imagogame.com ~ RisaXSeph ~

            I actually have no idea. I only talk to her about the site to these days. Sorry wish I had more information for you.

          • http://imagogame.com ~ RisaXSeph ~

            So why do you believe you should be unbanned?

          • Marshall Law

            okay so your saying I should be ban for life? Look I promise I will keep it peace between me and Melody alright! Also to answer your question because I already went through punishment for while so that why I should be unban and as for other people who will try to piss me off I will ignore it and not make drama on this is site alright! I will keep my promise

          • Marshall Law

            So I explained myself why I should be unbanned so what your decision I am waiting for your answer!

          • http://imagogame.com ~ RisaXSeph ~

            Hi,

            So after discussing the matter with Mello and Traspire we are actually unable to remove the ban at this time. Sorry.

          • Marshall Law

            Let me guess it because you guys believe that I still cause trouble on narutospot right? So how long will I stay ban?

          • http://imagogame.com ~ RisaXSeph ~

            Sorry for the delay in getting back to you as it’s been almost 2 weeks however this decision was made by the administrator of the site due to your history and problems that you had caused. As far as when or if the ban will be lifted that is not within my authority to say at this time.

          • Marshall Law

            Okay thanks

          • Marshall Law

            So are you gonna answer my question or not?

  • Invisible Person

    how create an account ?

    • http://imagogame.com ~ RisaXSeph ~

      Sorry for the delay in response. When you download the game you create an account from with in the launcher. There has been a new Discord server launched which allows for faster support and we recommend using that.

  • http://imagogame.com ~ RisaXSeph ~

    We are often asked how to register. Please be sure to use the client to register. So download the game by clicking “Download” above; make sure you have 7ZIP. Unzip the client then open BrightShadowS.exe inside the folder. Once in there the patcher will open. Read the rules and then at the bottom you can make an account. If you have issues please ask on Seen.Life, Discord or by contacting a GM.

    Risa

  • Marshall Ho

    The reg page is always error in the patcher….please help

    • ~ RisaXSeph ~

      Hi,

      I would recommend joining this Bright Shadow Discord. A link is on the front of the site. On that site a GM can help you troubleshoot the issue. If you still have issues please let me know and I can reach out to a GM for you.

  • 陶大宇

    I finished downloading the game and when I try to open, the system tells me please reinstall game client!! what is that mean? can somebody help out? thanks a lot

    • ~ RisaXSeph ~

      Hi,

      You should join the Discord server to ask such a question but I will try to answer here however first I would like to know which EXE you are using to run the game?

  • CeCe Kitty

    Hi, I’m having the same issue. I don’t know how to Register to play. I opened Bright Shadow application in my folder. The game launcher loads normally and then the game pops up. But I cannot log in. I have no idea how too. I tried following how to do it but after I click agree it just pops up the launcher. I don’t see anywhere where you can create an account.